bajie vip Privacy Policy

Information We Collect

bajie vip collects personal data through several points of interaction during the account lifecycle. The categories of data we collect, and the context in which each category is gathered, are set out below in full. We believe you are entitled to know precisely what information we hold about you, and this section provides that transparency.

1.1 Registration Data

When you create a bajie vip account, we collect the information you provide directly in the registration form. This includes your full legal name, date of birth, gender (optional), residential address within Bangladesh (including district, division, and postal code), a valid email address, and a Bangladesh mobile number for SMS verification. You also create a username and password during registration. This registration data forms the core of your player profile and is used throughout your relationship with bajie vip.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, bajie vip may request identity verification documents at various points — particularly before processing your first withdrawal or if unusual activity is detected on your account. Documents we may request include:

• National Identity Card (NID) — front and back;
• Passport (biographical data page);
• Birth certificate (for age verification in cases where NID is unavailable);
• Proof of address — utility bill, bank statement, or similar document dated within 90 days;
• Proof of payment method ownership — a screenshot or confirmation from your bKash, Nagad, or bank account confirming the account belongs to you.

KYC documents are retained in encrypted storage and accessed only by authorised members of the bajie vip compliance team. They are never shared with third parties except where legally required or where a payment processor requires them for chargeback investigation.

1.3 Transaction and Financial Data

bajie vip logs all financial transactions conducted through your account. This includes deposit amounts, withdrawal amounts, transaction timestamps, payment method type (e.g., bKash, Nagad, Rocket, Visa), and transaction reference numbers. Payment method identifiers — such as masked mobile wallet numbers or bank account references — are stored in our system. bajie vip does not store full card numbers, CVV codes, or mobile banking PIN s.

1.4 Gameplay and Betting Data

We record the details of all game sessions and betting activity conducted through your bajie vip account. This includes game titles played, bet amounts, round outcomes, session durations, sports markets wagered on, odds accepted, and bonus usage. This data is used for account statement generation, dispute resolution, responsible gaming monitoring, and platform improvement purposes.

1.5 Technical and Device Data

When you access bajie vip, our servers automatically collect certain technical information from your device and browser. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, pages visited within the platform, session duration, and approximate geographic location derived from IP address. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communications Data

If you contact bajie vip support via email, live chat, or any other channel, we retain a record of that correspondence including the content of messages, timestamps, and the resolution reached. This data is used for quality assurance, dispute resolution, and to ensure continuity of support if you contact us again about the same issue.

How We Use Your Data

bajie vip processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table summarises our primary data processing activities and the legal basis for each:

2.1 Marketing Communications

bajie vip may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, cricket betting markets, and seasonal promotions if you have explicitly opted in to receive such communications during registration or subsequently through your account settings. You can withdraw your marketing consent at any time by updating your notification preferences in the account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal, nor does it affect your ability to continue using the bajie vip platform.

2.2 Automated Decision-Making

bajie vip's fraud detection and responsible gaming monitoring systems use automated analysis of account activity data. In certain circumstances, this automated processing may result in account restrictions being applied without prior manual review — for example, temporarily suspending withdrawal access pending identity verification, or flagging unusual betting patterns for compliance review. Where automated decisions materially affect your account, you have the right to request a manual review by a member of the bajie vip compliance team. To exercise this right, contact support at the email address shown in the footer of this page.

Data Sharing and Disclosure

bajie vip does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, in order to operate the platform effectively and fulfil our legal obligations, we share certain categories of data with a limited set of trusted third-party partners and service providers. All third parties with whom we share data are contractually bound to process it only for the specific purpose for which it was shared and to maintain appropriate security standards.

3.1 Payment Service Providers

To process deposits and withdrawals, bajie vip shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. The data shared with payment providers is limited to the information required to authenticate and complete the specific transaction — such as account reference, transaction amount in BDT, and timestamp. Payment providers have their own independent privacy policies governing how they handle data on their end.

3.2 Game Studio Providers

bajie vip's platform integrates game content from third-party studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. When you launch a game, a session token and minimal account identifier are passed to the relevant studio's game server to initialise and authenticate your game session. Game studios do not receive your full name, payment data, or KYC documents.

3.3 Legal and Regulatory Disclosure

bajie vip may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify affected players of such disclosures where we are legally permitted to do so.

3.4 Business Transfers

In the event that bajie vip undergoes a merger, acquisition, or sale of all or part of its business assets, player data held by the Company may form part of the transferred assets. In such circumstances, players will be notified in advance and given a reasonable opportunity to request account closure and data deletion before any transfer takes place.

Cookies and Tracking Technologies

bajie vip uses cookies and similar technologies (collectively "cookies") on its platform to ensure the site functions correctly, to remember your preferences, and to gather aggregated analytics about how players use the platform. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser's settings at any time. Most modern browsers allow you to block or delete cookies selectively. Please note that disabling strictly necessary cookies will prevent you from logging into your bajie vip account, as session authentication relies on them. Disabling functional cookies will mean that your preferences are not remembered between visits. Analytics and fraud prevention cookies can be disabled without affecting your ability to use the platform, though doing so may reduce the effectiveness of our security monitoring systems.

bajie vip does not use third-party advertising cookies or tracking pixels for behavioural advertising or retargeting purposes on any external platform.

Data Security and Storage

bajie vip takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• TLS/SSL encryption: All data transmitted between your device and the bajie vip platform is encrypted in transit using TLS 1.2 or higher. Our SSL certificate status is verifiable via your browser's padlock indicator;
• Encryption at rest: Sensitive data fields — including KYC document files, payment method references, and identity data — are encrypted at rest in our database using AES-256 encryption;
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff access is governed by role-based permissions, and all access to sensitive data is logged and audited;
• Password security: Player passwords are never stored in plaintext. bajie vip uses industry-standard one-way hashing with salting to store password credentials;
• Two-factor authentication: SMS-based OTP verification is available and encouraged for all account logins and withdrawal requests.

5.2 Data Storage Location

bajie vip stores player data on secured servers. The Company takes all reasonable steps to ensure that data storage infrastructure meets appropriate security standards, including physical access controls, redundant backup systems, and regular security assessments.

5.3 Breach Notification

In the unlikely event of a data security breach that poses a risk to your personal data, bajie vip will notify affected players as promptly as practicable once the breach has been identified and contained. Notification will be sent to the email address registered on your account and will include a description of the nature of the breach, the categories of data affected, the steps bajie vip has taken to address the incident, and recommended steps you can take to protect yourself.

Your Data Rights

bajie vip respects your rights over your own personal data. The following rights are available to all registered players with respect to data held about them by bajie vip. To exercise any of these rights, contact our support team at the email address shown in the footer of this page. We will respond to all data rights requests within 30 calendar days of receipt.

• Right of access: You may request a copy of all personal data bajie vip holds about you. We will provide this in a structured, readable format (typically PDF or CSV) within 30 days;
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections — such as updating your email address or phone number — can be made directly in your account settings;
• Right to erasure: You may request deletion of your personal data. Note that we may be unable to delete certain categories of data where retention is required by law — for example, KYC records and transaction logs must be retained for a minimum period for anti-money-laundering compliance purposes. In such cases, we will inform you of what data must be retained and for how long;
• Right to data portability: You may request your personal data in a machine-readable format (CSV or JSON) so that it can be transferred to another service provider;
• Right to restrict processing: You may request that bajie vip pause processing of your data in certain circumstances — for example, if you have contested the accuracy of data we hold and wish processing to be paused while we investigate;
• Right to object: You may object to processing carried out on the basis of legitimate interest — for example, analytics processing or automated fraud monitoring. We will assess your objection and respond within 30 days;
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Data Retention Policy

bajie vip retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of data we hold:

Once a retention period expires, personal data is either securely deleted from our systems or anonymised in a manner that means it can no longer be linked back to any individual player. Anonymised, aggregated statistical data may be retained indefinitely for platform analytics purposes.

Updates to This Policy

bajie vip may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this policy, we will notify registered players by sending an email to the address associated with their account and by displaying a prominent notice on the bajie vip platform for a minimum of seven (7) days before the changes take effect.

The updated policy will always be accessible at https://bajie-vip.com/privacy-policy. The "Effective Date" shown at the top of this page will be updated each time the policy is revised. We encourage you to review this page periodically, particularly when you receive a notification that the policy has changed.

If you disagree with any changes to this Privacy Policy, you have the right to close your bajie vip account and request deletion of your data (subject to legally mandated retention requirements) before the updated policy takes effect. Continued use of the bajie vip platform after the effective date of a revised policy constitutes your acceptance of the updated terms.

Questions, concerns, or requests relating to this Privacy Policy or to your personal data should be addressed in writing to our support team at [email protected]. Our team is available daily from 8 AM to 2 AM BST (UTC+6) and will endeavour to respond to all privacy-related enquiries within 5 business days.